IT Support Specialist

Position Summary

The I.T. Support Specialist role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion, and provide end-user assistance where required.

This role is based in our new store on Bourbon Street and will have varied store hours, extending up to 3 AM for support needs.

Essential Duties And Responsibilities
 

• Acts as the initial point of contact for all computer and system-related concerns from employees.
• Diagnose problems to resolve calls on various supported computer hardware, software, and operating systems.
• Installs, configures, tests, maintains, monitors, and troubleshoots end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver required desktop service levels.
• Collaborates with the Director of Technology to ensure efficient operation of the organization’s desktop computing environment.
• Support the development and implementation of new computer projects and new hardware installations.
• Administers and resolves issues with end-user workstation network software products.
• Receives and responds to incoming calls, pages, and/or work orders regarding desktop problems.
• Ensures that desktop connections, i.e. network jacks are in proper working order.
• If necessary, liaise with third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.
   

Requirements
 

• Must be able to pass a background check
• Must be able to obtain a Missouri Cannabis Agent Card and undergo the state fingerprinting process, covering the initial costs, which Good Day Farm will reimburse.
• Reliable transportation and a valid driver’s license are required
• Must be able to communicate with the Good Day Farm Team effectively and professionally
• Must perform under high-pressure situations.
• Strong customer service orientation
• Ability to work in a fast-paced environment and handle high-stress situations
• Self-Motivated
• Ability to multitask
• Excellent organizational skills
• Ability to stay focused
• Positive attitude and strong work ethic.
• Must be a team player with a “can-do” attitude.
• Available to work weekends and holidays, as needed
   

Education Requirements
 

• High School Diploma or equivalent
• 2+ years of work experience in a related field
• Excellent knowledge of PC and desktop hardware
• Excellent knowledge of PC internal components
• Hands-on hardware troubleshooting experience
• Extensive equipment support experience
• Working technical knowledge of current protocols, operating systems, and standards
• Ability to operate tools, components, and peripheral accessories
• Able to read and understand technical manuals, procedural documentation and OEM guides
   

Physical Requirements
 

• Must be able to lift and carry up to 50 pounds.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components
• The ability to respond quickly to sounds
• The ability to move safely over uneven terrain or in confined spaces
• The ability to see and respond to dangerous situations
• The ability to wear personal protective gear correctly most of the day
• The ability to sit or stand for up to 12 hours at a time
• The ability to work in bright/hot/humid conditions
• The ability to work in low-light situations
• Lifting, standing, sitting, walking, bending, reaching, push/pull, repetitive use of hands, grasping use of hands, visual activity
• Exposure to limited hazardous chemicals
   

Work Environment
 

• Retail Store environments primarily
• Must be able to support regular extended hours based on business needs
  • Store operations are varied, M-Thur 8 AM – Midnight, and Friday-Sunday 8 AM, up to 3 AM.

Compensation & Benefits
 

• Competitive salary based on experience
• Comprehensive benefits package including health, dental, and vision
• Paid time off and company holidays
• Professional development opportunities