VP, Product & Portfolio Operations

National Association for Healthcare Quality, NAHQ, is the national leader in healthcare quality, advancing workforce excellence through certification, learning, and professional development. Our CPHQ credential is the gold standard in healthcare quality. Through our strategic alliance with The Joint Commission and our expanding portfolio of workforce solutions, NAHQ is redefining what it means to build a career in quality and expanding the reach of the healthcare quality discipline nationally and internationally.

We are entering a new phase of growth which includes reengineering our product suite, modernizing our technology ecosystem, and formalizing how we bring products to market, scale them, and monetize them globally.

The Opportunity

Reporting to the Chief Strategy & Innovation Officer, NAHQ product leader who is both commercially-minded and operation-oriented who can translate strategy into execution across a complex and evolving product portfolio in our newly created VP, Product & Portfolio Operations role.

This role is responsible for owning and operationalizing NAHQ’s full B2C product portfolio, including certification, certification preparation, micro-credentials, learning programs, conferences, workforce development, and offerings yet to be defined, while ensuring alignment with B2B integration opportunities.

You will ensure that:

• Our portfolio operates as a cohesive, intuitive product suite
• Each offering has a clear value proposition and logical onramp for different customer personas
• Product lifecycle management is formalized and disciplined
• Monetization strategy is intentional and measurable
• Customer experience and UX are elevated to professional, accessible, scalable standards
• Innovation scales without operational friction

You will guide product-level revenue performance as well as portfolio accountability and operations.

This is not a curriculum development role. This is not a theoretical product strategy. This is a revenue-oriented product leadership role grounded in execution.

Hybrid ( 2 days/week in office) – Chicago near O’Hare

Reports to: Chief Strategy & Innovation Officer

Key Responsibilities include:

Portfolio Growth & Monetization

• Define and maintain a multi-year portfolio strategy aligned to enterprise growth objectives
• Own product-level revenue performance and contribution margin visibility
• Drive pricing, packaging, subscription models, and monetization pathways
• Identify growth opportunities, innovation priorities, and rationalization decisions
• Lead lifecycle decisions including investment, optimization, repositioning, or sunset

Product Operating System & Execution

• Establish formal lifecycle governance from ideation through sunset
• Implement structured intake, prioritization, and roadmap discipline
• Own product implementation across LMS, AMS, CRM, and related systems
• Redesign workflows to reduce execution friction and improve time to launch
• Serve as executive integrator during major platform and portfolio initiatives

Customer Experience & Performance

• Architect a cohesive, persona-driven product ecosystem with logical onramps
• Embed UX standards into product discovery and lifecycle management
• Lead portfolio analytics and KPI development
• Establish dashboards tracking revenue, adoption, retention, attach rates, and margin
• Use performance data to inform investment, reprioritization, and lifecycle decisions

What Success Looks Like (12–18 Months):

• Formal product lifecycle framework implemented across the portfolio
• Multi-year roadmap established and governed quarterly
• Subscription and entitlement models rationalized
• Portfolio-level revenue and contribution margin clearly tracked
• Improved attach rates and adoption across prep and micro-credentials
• Reduced cross-functional friction during launches
• UX standards embedded into product development
• At least one strategic lifecycle decision executed based on performance data

What we seek:

Experience & Capabilities

• 10+ years of progressive product leadership with direct accountability for revenue-generating portfolios
• Demonstrated success building product management discipline in transitional or scaling organizations
• Strong financial acumen, including pricing strategy, margin management, and portfolio economics
• Experience leading product within digital learning, credentialing, edtech, SaaS, or platform-based environments ideally
• Proven ability to redesign cross-functional operational processes
• Data-driven leader comfortable operating in executive decision forums

Preferred Experience

• Experience in a professional association or certification body
• Exposure to marketplace or ecosystem certification models
• Experience scaling products internationally
• Familiarity with healthcare workforce or quality disciplines
• Experience integrating LMS, AMS, CRM, AI tools, or modern edtech systems