Technical Program Manager, Partner & Customer Delivery

We are seeking a Technical Program Manager, Partner & Customer Delivery to lead technical engagements with enterprise customers and strategic partners. In this role, you’ll work closely with engineering, product, solutions, and sales teams to drive successful delivery, deployment, and adoption of complex platform solutions across both cloud and edge environments.

You will operate at the intersection of technical execution and customer success — enabling external teams, surfacing critical feedback to internal stakeholders, and building scalable delivery processes that meet enterprise demands.

This position is ideal for someone who thrives in dynamic, fast-moving environments, brings both technical depth and business awareness, and can translate complexity into clear actions for diverse stakeholders.

Key Responsibilities

Customer & Partner Delivery

• Lead delivery programs that bring platform solutions to enterprise customers and partners.

• Create tailored deployment and integration plans aligned with customer needs and schedules.

• Ensure smooth onboarding, technical enablement, and long-term customer success.

• Monitor adoption and performance metrics (activation, usage, latency, feedback).

• Partner with Solutions Engineering and Sales to run discovery sessions, define scope/SOWs, and guide customers through POC → pilot → production phases, including post-sales services.

Cross-Functional Technical Execution

• Coordinate handoffs and milestones across engineering, product, and external teams.

• Align product roadmaps with customer use cases and integration priorities.

• Translate customer/partner input into actionable product and infrastructure improvements.

Technical Depth & Problem-Solving

• Understand how customers use APIs, SDKs, and platform features.

• Support customers in troubleshooting integration challenges, diagnosing bugs, and closing documentation gaps.

• Use basic scripting (Python, shell, etc.) to validate data, test endpoints, or demonstrate functionality.

• Provide guidance on deployments within customer-managed cloud or edge environments.

Startup-Style Execution & Adaptability

• Own programs end-to-end in a fast-moving, ambiguous environment.

• Flex across roles — part program manager, part solutions engineer, part customer advocate.

• Proactively resolve bottlenecks and escalate only when needed.

• Lead customer-facing engagements (kick-offs, workshops, reviews) with executive-level presence.

Required Qualifications

Experience & Background

• 4–8+ years of experience in technical program management, solutions architecture, or customer engineering.

• Proven ability to lead complex technical programs with external customers and partners; experience with enterprise organizations is highly valued.

• Previous experience working in early-stage or high-growth companies.

• Familiarity with platform or API-based products (AI/ML or data products a plus).

Technical Skills

• Comfort using Python, shell, or similar scripting tools for validation and support.

• Basic understanding of REST APIs, cloud services, data pipelines, or SDK integrations.

• Ability to interpret technical documentation, triage bugs, and produce reproducible issue reports.

Soft Skills & Attributes

• Excellent communicator able to translate technical detail for non-technical stakeholders.

• Strong sense of ownership, urgency, and ability to manage ambiguity.

• Able to balance customer empathy with internal clarity to drive aligned decisions.

• Clear, confident writing for status updates, documentation, and executive communications.

Nice to Have

• Prior experience delivering AI/ML or data platforms to external partners.

• Familiarity with cloud-native environments (AWS, GCP, Kubernetes, etc.).

• Background in customer onboarding, support operations, or developer enablement.

• Hands-on technical foundation (engineer-turned-TPM or customer engineer).

• Exposure to industrial/IIoT solutions such as time-series data, edge gateways, or PLCs.

About Us

We are a fast-growing physical AI start-up developing advanced platforms that connect real-world data with intelligent applications. Our mission is to bridge the gap between the physical and digital worlds, enabling enterprises to gain real-time insights, automate decision-making, and unlock new value from complex environments.

Backed by leading deep-tech investors, the company is approaching its Series A funding milestone and scaling rapidly to meet customer demand. This is a unique opportunity to join at the ground floor of a transformational company that is shaping how people and organizations interact with the physical world.

Our team is headquartered in the U.S., with a distributed presence across North America and Europe.