Job Title: Senior AI Customer Success Manager (CSM)

Job Summary:

We’re looking for a results-driven Senior Customer Success Manager to elevate client satisfaction and drive success for our customers!

Key Responsibilities:

• Build and maintain strong client relationships.
• Serve as the main contact for customer inquiries and escalations.
• Collaborate with internal teams to align goals and ensure success.
• Proactively monitor customer health and address concerns.
• Deliver onboarding, training, and ongoing support.
• Identify upsell opportunities and contribute to growth.
• Lead business reviews to assess performance and improvements.
• Gather customer feedback for product enhancements.

Qualifications:

• Bachelor’s degree in Business or related field.
• 5+ years in customer success or account management.
• Strong understanding of customer success best practices.
• Excellent communication and interpersonal skills.
• Proficient in CRM and customer success tools.

Desired Experience:

• Experience in a SaaS environment preferred.
• Familiarity with tools like Gainsight or ChurnZero.
• Proven track record of enhancing customer satisfaction.

Salary & Benefits:

Competitive annual salary and a comprehensive benefits package including health, dental, vision, and PTO.

Application Process:

If you’re passionate about customer success and ready to make an impact, apply today!