Expanding Retail Hiring Capacity with Flexible Recruiting Support

Hirewell helped The Black Tux scale hiring across retail, customer care, and operations during a period of rapid growth and seasonal demand, providing flexible recruiting support to quickly deliver talent across the business.
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The Black Tux

The Black Tux is a modern menswear brand reinventing suit and tuxedo rentals through high-quality garments, a seamless online experience, and an expanding showroom presence.

Requirements

By May 2024, seasonal demand and rapid growth had outpaced The Black Tux’s internal recruiting capacity. They needed support that could step in immediately and deliver results across multiple business units.

Urgent hiring needs for customer care during peak seasons
Rapid scaling across showroom and Nordstrom retail locations
Operational support for warehouse and supply chain teams
Leadership searches for high-impact roles
A cost-effective, consultative recruiting model that didn’t require building a large TA team

Approach

Hirewell’s solution consisted of an embedded, flexible recruiting model designed to expand hiring capacity and support The Black Tux’s rapid, cross-functional growth. Below captures Hirewell’s approach:

Embedded recruiting and talent support for The Black Tux’s day-to-day operations

Tailored hiring strategies for each business unit and role type

Market intel and hiring data weekly to guide decisions

A flexible recruiting engine responsive to shifting priorities

Process improvements to streamline and scale hiring

Success Metrics

Speed matters. Quality matters more. Results matter most.

117
Retail Hires
126
Hires in 2024 for Retail, Warehouse, & Customer Care teams
32
Hires in HQ roles across Lifecycle Marketing, VP, & Supply Chain, Warehouse & Customer Care

Roles Hired

Supply Chain
  • VP of Supply Chain
  • Brand Marketing Leader
  • Operations Manager
  • Maintenance Tech
  • Inventory Control Associate
  • Warehouse Ambassador
  • Customer Care Associates
  • Retail Associates (Showrooms + Nordstrom)

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