Staff Solutions Architect (Director Level)

About Us

We are a Series-A funded AI company dedicated to revolutionizing the insurance industry through cutting-edge technology solutions. We are seeking a highly skilled Director of Implementation to spearhead the rollout of our AI-driven products and ensure seamless integration with our clients’ systems.

Key Responsibilities

• Oversee the complete implementation of AI solutions for enterprise clients, ensuring projects are completed on schedule, within scope, and on budget.
• Develop and maintain a detailed implementation roadmap, coordinating efforts with cross-functional teams including product, engineering, and customer success.
• Lead a team of implementation specialists, providing guidance, support, and opportunities for professional development to drive high performance and client satisfaction.
• Serve as the primary contact for clients during the implementation phase, managing expectations and addressing any challenges that arise.
• Collaborate closely with clients to understand their unique needs and customize implementation plans for smooth integration with existing systems and workflows.
• Continuously assess and enhance implementation processes, identifying opportunities for efficiency improvements and better client outcomes.
• Provide regular updates to executive leadership regarding project status, risks, and opportunities, ensuring alignment with company objectives.
• Create and implement best practices, documentation, and training materials to support ongoing product adoption and client success.

Qualifications

• 5+ years of experience in implementation or project management roles, ideally in technology or AI sectors.
• Proven success in managing complex, enterprise-level software implementations.
• Familiarity with AI and technology integration in enterprise environments, particularly within insurance or financial services.
• Excellent project management skills with a solid understanding of methodologies such as Agile, Scrum, or Waterfall.
• Strong communication and interpersonal skills, capable of building effective relationships with clients and internal stakeholders.
• Experience in managing and mentoring teams, with a focus on professional growth and development.
• Strong problem-solving skills and the ability to navigate complex technical and operational challenges.

Preferred Qualifications

• Experience in a startup or high-growth environment.
• Background in insurance technology or related industries.
• PMP, PRINCE2, or similar project management certification.
• Bachelor’s degree in Information Technology, Business, or a related field.

Benefits

• Competitive salary and equity options.
• 401(k) plan.
• Comprehensive health, dental, and vision insurance.
• Flexible work environment with remote work options.
• Collaborative and innovative company culture.