Senior Analyst, CyberArk

Senior Analyst, CyberArk
Chicago, IL

Department Overview

Our Technology Solutions (“TS”) Department is dedicated to crafting and implementing advanced technology solutions aimed at enhancing efficiency, mitigating risk, and fostering revenue growth for the organization. TS also oversees the development and execution of a robust Cyber Security program aligned with the NIST Cyber Security Framework. With a focus on technical excellence, we specialize in innovative application designs, seamless data integration and analytics, resilient infrastructure, and top-tier service delivery while prioritizing information security across all operations. Critical functions within TS include Project Management, Vendor Management, Business Analysis, Enterprise Data Governance and Stewardship, Application Development and 3rd Party Integration, as well as Strategic and Secure Infrastructure and Operations. We closely collaborate with organizational leadership and business unit heads to develop plans that align with our business objectives.

Position Responsibilities

The Technology Solutions Department is actively seeking a candidate who is deeply passionate about Identity and Access Management (IAM) to join our CyberArk and IAM Team. This role entails supporting and enhancing our CyberArk and IAM services. The ideal candidate will possess a strong background in IAM and a deep understanding of CyberArk.

Responsibilities include but are not limited to:

– Collaborating closely with IAM and cross-functional teams to administer, support, and enhance the existing Privileged Access Management (PAM) program within CyberArk.
– Administering and maintaining the Privilege Cloud platform, including user access, safe and platform configurations, and Master Policy.
– Ensuring regulatory compliance and adherence to IAM industry standard processes. Partnering with the Identity Governance & Administration (IG&A) Team to provide additional support for the maintenance and implementation of IG&A services using SailPoint IdentityNow (IDN).
– Working with IAM and stakeholders to define and implement the PAM strategy and CyberArk roadmap.
– Developing documentation and delivering training to end-users on CyberArk.
– Gathering requirements, configuring, and managing privileged access controls for high-risk, critical applications within the organization.
– Providing technical support and troubleshooting for Privilege Cloud-related issues, including user access issues, account lockouts, password reset failures, and session management issues.
– Setting up and maintaining policies, workflows, and access controls within CyberArk to align with access control policies and security requirements.
– Developing and implementing the organization’s IAM strategy to ensure appropriate access controls, security policies, and compliance are followed, emphasizing the principle of least privilege.
– Staying current with the latest trends, cybersecurity threats, and vulnerabilities related to privileged access management.

Candidate Requirements

Qualifications & Experience:

– Bachelor’s degree in computer science, information technology, cybersecurity, or a related discipline is required.
– 2+ years of overall experience with at least 2 years in IAM and CyberArk specifically.
– Demonstrated knowledge and hands-on expertise with integrating privileged accounts into CyberArk across various platforms and applications (SaaS and non-SaaS).
– Proficiency in programming/scripting languages such as PowerShell, Java, RESTful APIs, and SQL for integrations, troubleshooting, or support-related activities.
– Proven self-starter with the ability to solve problems, drive implementations to completion, participate in diverse technical project teams, and effectively interface with partners, stakeholders, and peers.
– Experience supporting IAM capabilities for privilege and non-privileged identity lifecycle.
– Experience with PAM Operational tasks such as creating and managing safes, user provisioning and entitlements, defining access controls, handling application credentials, and user access policy management.
– In-depth knowledge and experience with the administration, configuration, and troubleshooting of Privilege Cloud Windows and Linux connector hosts.
– Understanding and familiarity with Windows or Active Directory user administration. Familiarity with identity standards and protocols such as SAML, OAuth, and SCIM.
– Understanding of relevant regulatory requirements and compliance standards in the financial services sector (e.g., SOX).
– Experience with good service delivery and support practices such as SDLC, Change Management, Problem Management, and Incident Management.
– Strong verbal and written skills to develop technical documentation.
– Excellent problem-solving and root cause analysis skills.
– Proven experience ensuring IAM systems align with and adhere to industry regulations.
– Certified in CyberArk PAM Defender, CyberArk PAM Sentry, CyberArk PAM, or Privilege Cloud Certified Delivery Engineer (Preferred).
– Compliance with our work-in-office policies, as applicable.