Grievance Specialist

Sugar Notch, PA

Direct Hire

Salary Range: $33,000 - $37,000

ABOUT THE ROLE
Grievance Specialist 
Intelligent, friendly, and attentive, our brilliant teams are focused on doing the best for our customers. If you are resourceful and a confident communicator, this role will allow you to make a real difference to the customer experience.
Pay: $16-18 per hour
Shift: 40 hours, 5 days per week 
Monday-Friday 9:00am-5:30pm 

The duties are as follows:

  • Take ownership of each incoming complaint and compensation claim
  • Carry out a full assessment of the customer’s journey to be able to successfully resolve any dispute
  • Investigate, resolve and respond to complaints made by customers and third parties, always ensuring fair treatment of customers,
  • Provide support and assistance to teams across the business
  • Liaison with various third parties such as; Attorneys, Better Business Bureau, DCP, etc.
  • Identify improvements from across the business (anything from showroom appointments to installations
  • Identify and report on any processes that could result in a poor customer experience

ABOUT YOU
Qualifications

  • Complaint handling experience
  • Knowledge of Alternative Dispute Resolution (ADR)
  • Effective communication skills – both written and verbal
  • Strong computer skills
  • Customer Service experience
  • Ability to work independently and within a team environment

A full time position, with great career progression potential, health, dental and vision, competitive PTO and sick pay, and fully paid training.

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