Assistant GM (Union, NJ)

Union, NJ

Direct Hire

Salary Range: $55,000

Our client, the number one kitchen retailer and manufacturer, have rapidly expanded into the USA and is looking for an Assistant General Manager for their Union, NJ location! 

Main responsibilities:
• Cover for the General Manager, and all their duties, when away from the showroom
• To support the General Manager in delivery of the end to end customer experience; engaging customers and generating leads, inspirational design, customer sign off, pre-installation, delivery and installation
• Managing and coaching the showroom team to deliver; sales / KPI targets, service standards, showroom presentation standards, process compliance & company values by being an inspirational leader within the showroom
• HR; Conducting regular 1-2-1s, performance development reviews with the showroom team and recruitment
• Working with Installation Managers to ensure service standards of Installers and installations are maintained
• Allocating online appointment requests, telephone and walk-in customers to designers to improve appointment volumes
• Supporting the showroom team with escalations and issue resolution where required to central customer service and installation teams 

Who are we looking for? 
• Kitchen design experience is preferable but not essential
• Experience in a retail management or sales role is preferable
• You can work 40 hours a week including weekends and evenings as standard
• You are customer-focused and prepared to work in a fast-paced, ever-growing environment
• You’ll have the ability to work in a large sales team and achieve key performance metrics 

What’s great about working for us? 
• A fantastic team environment, with great facilities
• Uncapped earning potential
• Commission paid during annual leave
• Excellent training and development programmes
• Fantastic career progression
• High-quality IT equipment and software
• Generous PTO and benefits

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