Application Engineer

Application Engineer – Wireless Charging

Location:
Aurora, IL – North American HQ

About Our Client:
Our client is a global leader in wireless charging technology and systems, focusing on solutions for industrial and commercial applications. Their advanced, patented wireless inductive charging methods power Automated Guided Vehicles (AGVs), Autonomous Mobile Robots (AMRs), and other material handling equipment without the need for direct physical connections. These systems enhance productivity and minimize downtime in warehouses and factories by enabling continuous operation without driving and docking at manual charging stations or frequent battery swaps. Additionally, their technology improves safety by reducing battery-related incidents in these environments.

Our client is a fast-growing company with a supportive, team-oriented culture. Aggressive growth goals are achieved through the strength of the organization and product offering, continuously introducing new and innovative technologies in the market. As a global market leader, they are focused on the design, development, and manufacture of DC power solutions for Industrial Automation, delivering the highest levels of product quality, technology, application support, and customer service.

Our client provides product, sales, and systems training. Their competitive compensation package includes health insurance, dental insurance, a matching 401(k) program, paid vacation time, paid sick time, and company-paid vision insurance, life insurance, & short- and long-term disability.

Job Description:
We are excited to welcome a dynamic and driven professional to our client’s expanding North America sales team. Based in their Aurora, IL office, with around 40% travel to customer sites, the Application Engineer will serve as the primary technical support contact for customers. This role involves building strong relationships with customers and collaborating closely with sales, product management, and R&D teams. Key responsibilities include analyzing field performance issues, conducting bench tests, demonstrating products, and providing technical sales support. The ideal candidate will possess exceptional problem-solving skills and the ability to effectively communicate with both technical and non-technical stakeholders.

Essential Duties & Responsibilities:

• Main technical contact for customer technical support and issue resolution via phone, email, virtual meetings, and on-site customer locations
• Main technical contact for customer’s engineering team
• Work with customer engineering teams to define application requirements, including ‘what if’ scenarios
• Conduct failure analysis of customer returns, root cause, and corrective action
• Provide product and technical education to customers and prospects to assist in the design-in process
• Conduct product demonstrations at customer locations
• Technical resource for sales team during pre- and post-sales stages
• Process, evaluate, and provide written summaries for warranty returns
• Approximately 40% travel to customer locations in the US, Canada, Mexico, and other locations as needed
• Use and accurately maintain the company’s CRM system (Salesforce) for all customer and sales process data and site visit notes to ensure teamwork, collaboration, and transparency
• Provide an excellent customer experience, accurately managing customer communications and expectations within named accounts

Education and Experience:

• Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering or other engineering discipline OR 2 – 4+ years of equivalent experience.

Qualifications:

• Entry level experience in installations, or applications, or maintenance and troubleshooting of industrial automation, factory automation or process automation systems 
• Strong verbal and written communication skills, capable of explaining technical concepts to non-technical users
• Must be comfortable working directly with customers at their facilities in occasionally stressful situations
• Advanced problem-solving abilities to resolve complex issues
• Utilize input from others to explore and develop innovative solutions
• Recommend process and design enhancements to customers
• Share best practices and subject matter expertise to create effective solutions
• Communicate technical concepts clearly and concisely, both in writing and verbally
• Maintain excellent customer relationship skills, including listening, assertiveness, conflict resolution, and addressing customer concerns
• Be a self-starter with strong motivation and a desire for continuous learning and improvement
• Work effectively as part of a team to solve problems and create strategic plans through shared knowledge
• General knowledge of software applications and technologies within automation
• Proficiency with Microsoft Office Suite and Internet applications
• Ability and willingness to work alternative schedules including weekends and on-call hours as needed
• Must be based in the Aurora, IL office when not traveling
• Ability to lift 50 pounds
• Valid US driver’s license and passport

Preferred Experience:

• Foundational knowledge in AMR/AGV system architecture, DC battery systems, and CAN bus operations and debuggin

Annual Compensation Range:
$95,000-$105,000

If you feel you meet these qualifications and believe you are a good fit for this position, please apply!

Benefits: compensation package includes health insurance
dental insurance
matching 401(k) program
paid vacation time
paid sick time and company paid vision insurance
life insurance
& short- and long-term disability.