Taking It Up A Notch: Meeting Demand With Talent

Fortune favors the bold. Vivid Seats was growing fast and needed outside help to meet their demand. Hirewell partnered with them to build out teams and leaders with deep ecommerce experience and a Chicago presence needed for aggressive growth.
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Vivid Seats

Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love.

Requirements

Over the last four years, Vivid Seats’ business has gone through multiple periods of rapid growth. Despite a strong talent acquisition team, their hiring demands have required outside support from a partner with:

Deep connections in the ecommerce space
Local presence in Chicago’s tech community to help onboard talent
The ability to help hire across multiple levels, including strategic searches for key senior-level hires

Approach

Acting as an extension of the Vivid Seats team on multiple multi-month-long engagements, Hirewell was able to:

Quickly step in and learn the business and hiring needs

Work cross-functionally throughout the organization

Leverage Hirewell’s network of talent throughout the Chicago area.

Success Metrics

Speed matters. Quality matters more. Results matter most.

31
Total Hires
65
Days on Average to Hire
35%
Cost Savings vs. Traditional Search

Acting as an extension of the Vivid Seats team for several months, Hirewell has been able to step into the business, work directly with the hiring teams across the organization, and bring in over 30 key hires for their Engineering/Product, Marketing, Human Resources, Finance, and Operations groups.

Roles Hired

Human Resources
  • HR Operations Specialist
  • Receptionist
  • HR Operations Manager
  • Senior Trainer
  • Office Manager
  • Payroll Manager
Finance & Accounting
  • Staff Accountant
  • Payroll Analyst
Technology
  • Sr. Product Manager
  • Director of Delivery
  • Technical Product Manager
  • Product Owner
  • QA Engineer
  • Lead Web Developer
  • Fraud Analyst
  • Sr. Manager of Call Center Analytics
  • Command Center Analyst
  • Contact Center Operations Analyst
  • Command Center Manager
Marketing
  • Email Marketing Associate
  • Senior Manager of Paid Search
  • Sr. CRM Manager
  • Director of Email Marketing
  • Email Marketing Manager
  • SEO Coordinator

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