Associate Director (Power Platform Product Owner)

Vice President, Modern Workplace
Toronto, ON
Department Overview

Position Responsibilities
As the Vice President (“VP”) Modern Workplace – Low-Code Solutions, you will play a pivotal role in overseeing the development and governance of internal low-code initiatives aimed at enhancing productivity and agility across our organization. In this capacity, you will lead a small team dedicated to delivering robust low-code solutions leveraging the Microsoft 365 (“M365”) platform. Success in this role necessitates close collaboration with business and TS stakeholders, along with a comprehensive understanding of our entire technology stack to offer informed recommendations on the use of low-code solutions. Additionally, you will be accountable for the successful implementation and ongoing management of our low-code framework and associated Community of Practice (“CoP”). This framework governs the development and support of low-code solutions by both professional and citizen developers, ensuring proper risk mitigation controls while fostering a culture of innovation. Ideal candidates will demonstrate exceptional analytical skills, a curious mindset, a commitment to service excellence, and the ability to self-direct and exhibit resourcefulness. Given the role’s interaction with users at all levels, strong verbal and written communication skills are imperative.

Responsibilities include but are not limited to:
? Lead the design, development, and support of M365-based low-code applications for business teams and at the enterprise level.
? Act as the M365 Subject Matter Expert (SME), guiding business and TS partners on how low-code tools can support their processes within the broader technology landscape of the organization, and identifying appropriate use cases for low-code solutions.
? Manage a small team of M365 developers and support engineers responsible for Level 2 helpdesk resolution for existing applications built on the M365 platform, ensuring compliance with existing SLAs.
? Utilize existing agile and DevOps practices to manage work across the team and enhance deployment automation as necessary.
? Stay abreast of evolving technology within M365 and the broader low-code space to provide recommendations for evolving our technology stack where applicable.
? Lead the implementation of a low-code/citizen development framework and corresponding CoP aimed at supporting citizen development while minimizing associated business risk.
? Ensure organizational compliance with the framework and spearhead efforts to adapt as organizational needs evolve.
? Foster cross-functional CoP collaboration by facilitating dialogue, connecting users, and removing barriers for overall CoP success.
? Cultivate strong, collaborative relationships with stakeholders, users, and other teams within Technology Solutions.

Candidate Requirements
Qualifications & Experience:

? Bachelor’s Degree in Computer Science, Finance, Business, or a related field required.
? 7+ years in application delivery, with preference given to candidates with Financial Services background.
? 3+ years delivering solutions on the M365 and Power Platform.
? 3+ years of experience in managing diverse teams comprising full-time and contract-based personnel.
? Proven track record of successful application delivery, serving as the primary client interface, with a strong preference for experience in low-code/no-code platforms.
? Highly proficient in Microsoft 365, SharePoint, Teams administration, configuration, and related application development.
? Demonstrated experience in formulating and implementing technology strategies at the enterprise level.
? Proven ability to evaluate user requirements, devise innovative solutions, and influence decision-making processes.
? Exceptional communication skills, both written and verbal, with the ability to translate complex technical concepts into clear business language.
? Strong grasp of Agile and DevOps practices.
? Client-service orientation and exceptional customer service abilities.
? Thrives in a dynamic, fast-paced, and complex work environment.
? Compliance with our work-in-office policies, as applicable.