Business System Analyst 

Overview

We care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking, and private wealth management. We believe that personal connections are everything, and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued here.

In Technology, we support First Republic’s employees and clients through the acquisition, integration and management of the Bank’s information technology systems and services. We drive innovation and explore emerging technologies so our people can be productive and focus on what matters most – providing extraordinary service.

Duties and Responsibilities

As part of Digital Technologies Marketing Delivery Team, you will enable New Generation of Digital Campaigns and Engagement. The Business System Analyst reviews and communicates business objectives associated with digital applications and translates them into specific technology requirements. In this role, you will work with both IT teams, other internal organizations, and vendors to analyze and complete complex system designs. The position will also collaborate closely with business and technical resources in support of various implementation, testing activities, and phases. This position will be responsible for leveraging advanced analytical, research and problem-solving skills to define innovative technology solutions in cooperation with developers to meet business objectives.

What you’ll do as a Business System Analyst:

• Elicit, analyze, validate, and manage technical requirements definition, flows, and deliverables for projects. 

• Perform this by working with business partners to understand work effort requirements and then translate them into IT actionable tasks.

• Working closely with the IT teams to deliver solution design documents and requirements. 

• Partner closely with technical teams supporting data movement, application development, and testing. 

• Diligently support and lead where needed various activities between the teams to ensure the business and technical requirements and objectives are met. 

• Ensure appropriate project documentation is compiled and proper review and approvals from respective teams as gathered and collated.

• Contribute to the overall system(s) design. 

• Evaluate current processes and procedures to ensure relevance and accuracy. 

• Make recommendations for changes and keep documentation current.

• Perform as the subject matter expert on the various Campaign and Engagement systems and processes assigned. 

• Inclusive of this is gathering a deep understanding of the data within the systems and business processes supported by the system(s).

• Build critical working relationships with the business and user communities through gathering a thorough understanding of the business models and processes employed.

• Specify and fully document application customizations that would bear scrutiny by an internal audit or external regulators

Qualifications

You could be a great fit if you have:

• Bachelors in Science – Computer Science or equivalent.

• 3-7+ years experience in system analysis of integrated IT systems

• Broad and deep knowledge of digital Campaign and Engagement practices and compliance requirements

• Expertise in innovation and the ability to think strategically about how to advance business-led solutions

• Excellent diagnostic and troubleshooting skills, problem-solving, and an ability to learn quickly.

• Excellent verbal, written and interpersonal communication skills

• Ability to work with data, data mapping, data modeling, and data lineage across various databases, including SQL Server, Oracle, and Snowflake

• Working knowledge of Agile methodology.

• Familiarity with Campaign and Engagement applications and associated vendor applications such as Digital Analytics platforms, Tag Managers, Marketo, Adobe Target, Twilio, Airship, and AWS services

• Proficient in software development life cycle – including requirement analysis, preparing high-level program technical specifications after analyzing business requirements, design, development, testing, implementation, documentation, and troubleshooting in various capacities ranging from Team Member to a Project Leader under tight deadlines

• A proactive self-starter who can work well as part of a team, as well as independently

• Strong sense of prioritization and execution against critical deliverables, coupled with a sense of personal ownership for key projects/issue resolution

• A track record demonstrating a high level of personal initiative, setting and achieving challenging goals, and demonstrating entrepreneurial leadership