Search Jobs

We’ll help you find your dream job

Support Services Consultant

Salary Range : $0


  • The Onsite Support Services Consultant assists a specific client and their respective end users within their offices on a variety of desktop and basic user issues. This role identifies, researches, and resolves technical problems. It also responds to telephone calls and email requests for technical support.
  • Additionally, the role is responsible for documenting, tracking and monitoring client interactions to ensure a timely resolution.
  • This is a Tier 1 support roll which requires a combination of good verbal communication and technical skills.



Reporting to ServiceDesk Manager who reports to Director of Operations, MS



  • General IT user support as directed and prioritized by the Client Administrator
  • Desktop equipment moves, adds and changes
  • Operating system and standard operating environment component upgrades as per standard desktop load
  • Non-standard operating equipment component installation and support on a best efforts approach
  • Management of printers and other peripheral equipment
  • Management of video conference facilities (via existing Client 3rd party maintenance);
  • Act as Client's agent to facilitate repairs and maintenance of mobile devices, laptops, desktops, printers, and other equipment as required
  • User training, assistance and troubleshooting for remote access services networking, cabling and new installs smart hands
  • Documentation as appropriate for both staff and technical use
  • General incident management in workplace scope
  • General request fulfilment in workplace scope
  • Local ICT knowledge documentation
  • Device lifecycle, equipment reception from vendor, local storage, moves, adds, setups, changes, loans, and disposals
  • When equipment is disposed a proper certified is needed
  • Local Inventory management
  • RMA management with devices vendor
  • Special events support
  • Meeting support
  • Remote Smart hands for other groups who need local on-site access
  • Local end-user training, support, and assistance for ICT tools adoption
  • Monthly reporting over the main KPI’s defined by Client Administrator
  • Workplace scope
    • Laptops, desktops, mobiles, landline phones, printers, peripheral equipment, meeting rooms, softphones, collaboration screens, projectors, WiFi AP, phone switchboard….



Maintain Level 1 skillset and knowledge in the following core technologies:

  • Strong Desktop Management skills and knowledge of desktop management tools especially
  • Server Administration

o Active Directory

  • Cloud Services – A big plus:

o Microsoft Windows 10

o Microsoft O365, Windows Server

o Microsoft Word, Excel, Outlook, PowerPoint

  • Networking

o Basic knowledge of setting up test labs or enabling access for firewalls, switches, and wireless AP



  • Relevant customer-facing work experience (2+ years IT support in a service desk environment)
  • One or more of the following certifications:
    • MS 900, MS500, AZ900 or AZ500
    • CompTIA A+ Technician
    • CompTIA Network+ or Microsoft Technology Associate (MTA)



To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



English required, Spanish a bonus



Work from client offices




TRAVEL: Minimal – <10 %


Share this Job

Apply Now

Upload requirements