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ServiceNow Systems Administrator

Chicago, IL
Full-Time
Salary Range : $0

About the Role
The Systems Administrator is responsible for the administration, configuration, monitoring and support, and maintenance of a broad range of network, server, application, data storage, media, and computing devices related to delivering IT services to meet the needs of the business. This role takes full responsibility for administrative activities related to systems and ensures that optimum performance and availability essential to business operations are maintained.

Responsibilities
Performs administrative and technical procedures for implementing changes, modifications, upgrades, additions, and deletions to systems components related to hardware, operating systems, applications, and software.
Monitors system activities and performance to determine the operational condition of systems, including utilization, capacity, transactions, load, traffic, errors, events, and alerts.
Analyzes, troubleshoots, and diagnoses complex systems-related problems to determine priority, response, resolution, or escalation required related to impact on business operations.
Plans and coordinates installations, modifications, upgrades with team members and business leaders to minimize downtime and maximize performance to the business.
Performs systems testing to ensure systems configuration, changes, and conditions are in accordance with operating policy, standards, procedures, and revisions.
Performs and administers backup and recovery systems, processes, and procedures to ensure systems applications, software, configurations, and data can be retrieved in the event of fault according to policy and standards of the business.
Logs, tracks and ensures incidents, requests, and changes are handled according to agreed procedures and service levels, including supporting documentation.
Applies change management techniques and methods to support the integration, adoption, and utilization of technology resources.
Other duties as assigned.
Required Qualifications
2+ years of ServiceNow administration and development experience is required.
Bachelor's Degree in Information Technology or related field strongly desired.
Experience with ITSM processes and familiarity with Enterprise Service Management on the ServiceNow platform.
Strong knowledge and experience supporting network equipment, network devices, switches, gateways, access points, and other nodes.
Demonstrated experience installing, upgrading, and modifying systems; including planning and coordinating schedules for deployment or change.
Experience managing critical systems, devices, processes, and escalations that impact business operations strongly desired.
Use of IT Service Management tools and techniques related to tracking, documenting, and reporting operational performance.
Must demonstrate strong interpersonal and customer focus skills with the ability to establish and maintain rapport with others easily.
Ability to travel.
Preferred Qualifications
ServiceNow Certified System Administrator (CSA) certification preferred.
ITIL v3 Foundation Certification or higher preferred.
Who We Are
For over 20 years, we’ve worked with customers from Fortune 100 companies to Government organizations. What we have learned through this experience is that our customers appreciate our innovative solutions, adaptable services model, and our collaborative approach. We offer a wide range of services and have a broad base of capabilities including, but not limited to the following:
Digital Transformation
IT Service Desk/End User Support
Configuration Management
IT Asset Lifecycle Management
Site Support Services
Project Management
Why Join Us?
We offer a positive and supportive working environment, full benefits including Medical, Dental, Vision, 401K, Life Insurance, short-term disability, and long-term disability, along with six paid holidays, paid time off, and more.

About the Role
The Systems Administrator is responsible for the administration, configuration, monitoring and support, and maintenance of a
broad range of network, server, application, data storage, media, and computing devices related to delivering IT services to
meet the needs of the business. This role takes full responsibility for administrative activities related to systems and ensures
that optimum performance and availability essential to business operations are maintained.
Responsibilities
? Performs administrative and technical procedures for implementing changes, modifications, upgrades, additions, and
deletions to systems components related to hardware, operating systems, applications, and software.
? Monitors system activities and performance to determine the operational condition of systems, including utilization,
capacity, transactions, load, traffic, errors, events, and alerts.
? Analyzes, troubleshoots, and diagnoses complex systems-related problems to determine priority, response, resolution,
or escalation required related to impact on business operations.
? Plans and coordinates installations, modifications, upgrades with team members and business leaders to minimize
downtime and maximize performance to the business.
? Performs systems testing to ensure systems configuration, changes, and conditions are in accordance with operating
policy, standards, procedures, and revisions.
? Performs and administers backup and recovery systems, processes, and procedures to ensure systems applications,
software, configurations, and data can be retrieved in the event of fault according to policy and standards of the
business.
? Logs, tracks and ensures incidents, requests, and changes are handled according to agreed procedures and service
levels, including supporting documentation.
? Applies change management techniques and methods to support the integration, adoption, and utilization of
technology resources.
? Other duties as assigned.
Required Qualifications
? 2+ years of ServiceNow administration and development experience is required.
? Bachelor's Degree in Information Technology or related field strongly desired.
? Experience with ITSM processes and familiarity with Enterprise Service Management on the ServiceNow platform.
? Strong knowledge and experience supporting network equipment, network devices, switches, gateways, access points,
and other nodes.
? Demonstrated experience installing, upgrading, and modifying systems; including planning and coordinating schedules
for deployment or change.
? Experience managing critical systems, devices, processes, and escalations that impact business operations strongly
desired.
? Use of IT Service Management tools and techniques related to tracking, documenting, and reporting operational
performance.

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