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ServiceNow Product Owner

Salary Range : $0

About the Role
The ServiceNow Product Owner is primarily responsible for each project’s key stakeholder by working on new and/or iterative ServiceNow application development projects while maximizing the value of the applications being built for our clients.  In addition, you will be responsible for supervising a team of Business Analysts who will author the identified user stories.

? Facilitate discovery workshops to gain client business concepts, requirements, and alignment
? Define goals and create/convey the vision for projects while aligning with client business objectives which translates to a roadmap for execution
? Own the product backlog by working continuously with our clients to drive prioritization and identify dependencies that drive the development sequence
? Effectively negotiate priority of our client’s needs across our portfolio of work
? Oversee development stages by planning, refining, and reviewing all items in the sprint
? Learn the client’s business processes and anticipate their needs
? Act as primary liaison and facilitate “buy-in” from stakeholders on all major decisions and strategy resulting in clear instructions and deliverables for developers
? Evaluate product progress at each iteration and determine the forward direction
? Stay current with new and forthcoming ServiceNow features/capabilities through ServiceNow training, SNUGs, webinars, etc
? Manage Business Analyst capacity and demand based on current and forecasted activities and deliverables
? Author end-user stories as needed
? Lead, coach, and mentor team members

Required Qualifications
? 3-5 years of ServiceNow experience in the areas of ITSM and CSM along with their ServiceNow implementor certifications is desired
? ServiceNow Administrator certification is desired
? 5 years of people and client management experience in a consultative environment
? Product Owner certification is strongly desired
? 3 years of experience with Agile methods such as Scrum and SAFe
? Strong experience managing a remote team of Busines Analysts
? Strong experience working with clients remotely
? Advanced proficiency with user story definition, acceptance criteria writing in addition to facilitating effective refinement sessions
? Proven experience managing product backlogs
? Ability to help clients with strategic vision definition and alignment
? Must be curious to learn client’s business quickly
? Must be willing to travel up to 20%
? Excellent communication skills

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