About the Role
The ServiceNow Developer will have both technical and creative design input to develop, configure and maintain these applications so they are the best they can possibly be. This is the perfect opportunity for you if you are interested in developing your skillset and growing quickly on the ServiceNow platform.
? Assists the product team and business owners in finding creative ways to solve business problems and make them more effective.
? Works with the product team to refine end-user stories before development begins.
? Answers technical and configuration questions.
? Coordinates and solves complex technical data and transformation issues.
? Customizes ServiceNow configurations, including custom scripts, workflows, and orchestration activities.
? Designs, develops, and maintains complex ServiceNow workflows to automate/digitize manual processes.
? Develops creative design patterns and architectural frameworks to maximize the reuse of custom code.
? Creates ServiceNow reports, dashboards, and homepages.
? Utilizes Performance Analytics to collect historical data and develop trend reporting.
? Coordinates application and platform upgrades across multiple instances.
? Facilitates root cause analysis of system issues to minimize impact and future occurrences.
? Creates system documentation/playbook(s) and serves as a lead technical reviewer and contributor in design and code reviews.
? Develops clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow.
? Other duties as assigned.
? 3+ years working with the ServiceNow platform in an Admin/Developer and enterprise-wide, multi-tier ServiceNow production environment creating automated workflows, service catalog and service portal items, REST and SOAP integrations, scoped applications and widgets, client scripts, server scripts, and UI policies.
? Bachelor’s degree in Computer Science, Information Services, or related field preferred.
? ServiceNow System Administration certification and/or ServiceNow Application Development certification required.
? Experience configuring MID Servers.
? Solid knowledge of how to architect the extension of ServiceNow data structures to create applications.
? 3+ years working within ServiceNow ITSM, Service Catalog, Service Portal, and Customer Service Management areas.
? 3+ years of experience in Agile/Scrum development environments.
? Ability to travel as needed.