Service Manager (Milwaukee, WI)

Service Manager in Milwaukee, Wisconsin

Job Description

Our client is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.

Skills/Qualifications

Required

• The ability to meet the physical requirements of the position

• High School Diploma/GED; Bachelor’s Degree preferred

• Have an active driver’s license

• Be at least 21 years of age

• Provide documentation regarding their previous employment

Preferred

• Management experience

• Experience in industrial sales or customer service

Our client offers comprehensive and competitive medical, dental and vision benefits, featuring employee health care premiums that are 30% lower than the national average for our industry. One of our medical plan options is even offered at zero cost to our partners.

Additionally, our employee-partners enjoy:

• Competitive Pay

• 401(k)/Profit Sharing/Employee Stock Ownership Program

• Disability and Life Insurance Packages

• Paid Time Off and Holidays

• Career Advancement Opportunities