Returns and Warranty Specialist

Draper, UT

Direct Hire

Salary Range: $18,000

Who We Are

Ubiquiti Networks, Inc. currently focuses on 3 main technologies: high-capacity distributed Internet access, unified information technology, and next-gen consumer electronics for home and personal use. The majority of the company’s resources consist of entrepreneurial and de-centralized R&D teams. Ubiquiti does not employ a traditional direct sales force, but instead drives brand awareness largely through the company’s user community where customers can interface directly with R&D, marketing, and support. With over 70 million devices shipped in over 200 countries and territories in the world, Ubiquiti aims to connect everyone to everything, everywhere. Ubiquiti was founded by former Apple engineer Robert Pera in 2005. More insight about the company management can be found at


Job Description

Looking for a self-motivated individual near Draper, Utah to help with day to day flow of our Returns and Warranty Department. Successful candidates will possess excellent verbal and written communication skills, as well as a high degree of analytical and investigative skills. A strong ability to work hard with minimal guidance is a must.

Responsibilities and Duties

  • -Accepting and sorting incoming shipments

  • Unboxing, Processing and checking product for defects

  • Creating and updating records in our ERP system

  • Picking, Packing, and Shipping Replacement Products

  • Interacting directly with customers to provide customer support on RMA matters.

  • Assisting Ubiquiti Engineers with escalated product return cases

  • Coordinate with fulfillment teams both in USA and China


Experience that is a Major Plus

  • Experience working with UPS, Fedex, or other freight forwarders,

  • Experience working customer support

  • Analytical troubleshooting skills

  • Experience working with ERP or other data collection systems

  • Experience working with industrial equipment such as industrial shredders and forklifts


Ubiquiti offers full benefits, a flexible schedule, and many other perks for success-driven individuals.


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