Field Service Engineer


Direct Hire

Salary Range: $100,000 - $120,000

Want to join a motivated global team of 100+ people who are dedicated to improving patient care through surgical robotics? Interested in working in the fast-paced, medical device industry in a new and exciting field of robotic micro-surgery? 

Core Responsibilities:
The US Field Service Engineer is responsible for providing remote and on-site engineering support, servicing, and instillation of MMI’s Symani System.

  • Comply with Company procedures, according to local safety legislation and good manufacturing practices in order to maximize attention on patient safety and product quality;
  • Support issue troubleshooting and resolution on field and/or remotely to maximize device uptime, ensure company goals achievement and continuous improvement of Customer satisfaction;
  • Execute corrective/preventive maintenance activities and system upgrades in compliance with approved procedures and work instructions;
  • Collaborate with numerous MMI team members and with Customers during asset placement to ensure that installation site is meeting delivery and installation requirements of devices;
  • Provide system installation at Customer site, including shipment and delivery coordination, packaging return, functional checks and documentation closure for device acceptance;
  • Perform installation, system settings and technical support during events and demos;
  • Ensure that all technical support requests are accurately documented according to MMI Quality procedures;
  • Communicate technical issues to R&D engineers when needed and coordinates resolution;
  • Keep maintenance documentation updated in a timely and accurate manner in order to ensure continuous tracking of devices, including configuration and spare parts;
  • Manage assigned spare parts and tooling inventory to guarantee all parts and tools are properly tracked, calibrated and compatible with devices on field;
  • Provide user trainings on new features and improved functionalities after system upgrades;.
  • Educate users on basic troubleshooting, simple issues resolution and proper maintenance practices to minimize on site interventions and improve system reliability;
  • Work closely with Operations Management and other Company Departments to support new products launch;
  • Collaborate with other Company Departments to identify and evaluate new business opportunities, warranty conversions and contract renewals;
  • Work with R&D Team to develop, validate and release procedures for field repairs;
  • Collaborate with R&D Team to develop, validate and release new tool kits, including processes to track and maintain tool calibrations;
  • Maintain training status according to Company requirements, medical device regulation, and customer needs;
  • Comply with safety standards and sterility protocols at each site.


  • Technical High School Diploma required. B.S. in engineering, or an alternative bachelor’s degree program is a plus;
  • 7-10 years’ experience in a similar role (med-tech or healthcare industry preferred)
  • Team work mindset, experience in multifunctional and multicultural context;
  • Ability to evaluate product quality and performances according to specifications;
  • Experience in working with complex quality systems;
  • Native English speaking;
  • Additional language would be considered a plus;
  • Experience in usage of calibrated maintenance and testing tools;
  • Good knowledge of most common IT Products/platforms to support documentation update and customer communication;
  • Ability to be autonomous in managing priorities and schedule according to customer requests and business needs;
  • Ability to stand for several hours in OR during human cases with patients on table;
  • Ability to move and/or lift weights up to 44 lbs;
  • Availability to travel in US 80% of total working time;
  • Availability to occasionally visit other MMI Facilities outside US;
  • Flexibility to travel with short notice to support urgent requests;
  • Valid driving license.

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