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Desktop Support Analyst - Chicago Public Schools

Chicago,
Full-Time
Salary Range : $0

Position Summary

Performs as a support resource for enterprise device maintenance and issue resolution. The role troubleshoots known end-user device errors and will collaborate with both internal and external parties in resolution practices.

Essential Duties

  • Acts as a support point regarding technical issues within an enterprise environment.
  • Exhibits excellent interpersonal skills with both technical and non-technical personnel.
  • Performs escalations when necessary to vendors or internal departments.
  • Maintains and supports enterprise resources, including laptops, desktops, tablets, mobile phones, and other network-enabled devices.
  • Supports internal policies and procedures.
  • Analyzes hardware, software, and network problems using diagnostic tools, knowledge base, and troubleshooting procedures.

Qualifications & Experience

  • 2+ years of IT support experience.
  • Strong ability to utilize clear and effective written and verbal communication.
  • Strong organizational skills with a solution-based, problem-solving mindset.
  • Experience displaying strong communication skills; ability to explain complex technical concepts to both technically proficient IT professionals as well as end-users in an understandable and comprehensive manner.
  • Experience providing end-to-end ownership for problems, issues, or escalations.

Education

  • Associate degree in Information Technology or related technical program strongly desired.
  • Relevant Industry Certifications and Knowledge: ITIL, CompTIA A+, Network+

Position Summary

Performs as a support resource for enterprise device maintenance and issue resolution. The role troubleshoots known end-user device errors and will collaborate with both internal and external parties in resolution practices.

Essential Duties

  • Acts as a support point regarding technical issues within an enterprise environment.
  • Exhibits excellent interpersonal skills with both technical and non-technical personnel.
  • Performs escalations when necessary to vendors or internal departments.
  • Maintains and supports enterprise resources, including laptops, desktops, tablets, mobile phones, and other network-enabled devices.
  • Supports internal policies and procedures.
  • Analyzes hardware, software, and network problems using diagnostic tools, knowledge base, and troubleshooting procedures.

Qualifications & Experience

  • 2+ years of IT support experience.
  • Strong ability to utilize clear and effective written and verbal communication.
  • Strong organizational skills with a solution-based, problem-solving mindset.
  • Experience displaying strong communication skills; ability to explain complex technical concepts to both technically proficient IT professionals as well as end-users in an understandable and comprehensive manner.
  • Experience providing end-to-end ownership for problems, issues, or escalations.

Education

  • Associate degree in Information Technology or related technical program strongly desired.
  • Relevant Industry Certifications and Knowledge: ITIL, CompTIA A+, Network+

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