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Client Success SaaS Technical Engineer

Remote,
Full-Time
Salary Range : $100,000

Client Success SaaS Technical Engineer

What We Do?
Client is a fast-growing SaaS company with the most advanced and flexible online editor to automate repetitive tasks for graphic designers, reducing bottlenecks in the production phase for brands, agencies and printers. Clienter is the preferred creative automation tool for over 230 companies globally including Mars, Philips, HH Global, Oliver Marketing,... and can easily integrate with all their existing marketing automation, eCommerce, CRM, Workflows, DAM or PIM solutions.

Every year we onboard about 60 new customers to our platform. To keep offering the best customer experience and maintain an excellentNPS, we’re looking for a strategic and problem-solving Technical Client Success Engineer.

What will you do?
Our Client Success team is vital to our success. We can only thrive if our customers do. That’s where our SaaS Technical Support Engineer comes in. As a team member, you will work with customers to help them make the most of their solution, resolve issues, advise on optimizations, and help clients with their Client integration.

In your role as SaaS Technical Support Engineer you will do the following:
Product knowledge: get to know our product inside out. We provide trainings to get you started, and next to that you’ll learn on the job.

Support: answer client’s questions and issues. It’s your job to understand the issues of the customer and guide them towards the right solutions.

Integration: understand clients' web application workflows and provide best practices for success.

Development: advise clients on developing new features, creating workarounds for issues, and working with our source code for smallbug fixes.

Cloud Diagnostics: work with application insights and Azure file share to help diagnosis application issues.

Stakeholder Management: work closely with the R&D team, customer success managers and the marketing and pre-sales teams.

Requirements
What we hope you’ll bring with:
- Minimum 2 to 4 years of web development experience.
- Proficiency in one of the following web focused programming languages: JavaScript, Java, C#, PHP, Python, etc.
- Exceptional analytical problem solving and troubleshooting skills. Being able to look that problem from a behavior standpoint and work your way to the issue.
- Ability to navigate and troubleshoot in ticketing systems, bug submission and other support tools & systems.
- Ability to identify and submit product enhancement requests and pull requests.
- Being able to talk with customers in person as well as online.
- You are open to occasional morning or evening meetings to connect with our international team.

And team spirit. The Client team works hard, plays hard and gives as good as it gets. We believe in ownership, teamwork and flexibility. These are the three core values we live, work and play by.

Why join us?
Client is a customer-focused international scale-up, which means want to create the best experience for our customers, but also for the team who take care of our customer support. Therefore our CS team developed their own Client Success workflows with Operational Excellence in mind and integrated modern CS tools like Planhat, Salesforce, and Zendesk.

You should join our team if you want to take ownership, offer support as a team, and give and receive flexibility. Because these are the three core values we live, work and play by. Besides an interesting salary package and a personal learning budget, we do offer extra benefits according to your needs.

Our headquarter is based in Aalst, Belgium, but we have tons of experience and colleagues from all over the world so working remotely is no issue.

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