Account Operations Coordinator

The Position

Job Title: Account Coordinator

Job Type: Full-time; Onsite

Responsibilities: 

• Provide day-to-day operational and customer support for Freight Brokers and assigned customer accounts.
• Assist with load creation, data entry, and maintaining accurate shipment information within the TMS and brokerage systems.
• Communicate with customers regarding shipment status, pickup and delivery updates, and service-related questions.
• Track and monitor freight to help ensure on-time pickup and delivery.
• Coordinate appointments, paperwork collection, and shipment documentation.
• Assist Freight Brokers with carrier onboarding and compliance documentation.
• Manage incoming calls, emails, and customer requests in a professional and timely manner.
• Help resolve shipment issues and communicate updates to customers, carriers, and internal team members.
• Support Freight Brokers with day-to-day activities that contribute to customer satisfaction and revenue-generating brokerage operations.

Experience:

• High school diploma or equivalent required.
• Experience in logistics, freight brokerage, transportation, customer service, or a related field preferred.
• Strong verbal and written communication skills.
• Excellent organization, time management, and multitasking abilities.
• Strong attention to detail and ability to maintain accurate shipment and customer information.
• Ability to problem solve and prioritize tasks in a fast-paced environment.
• Customer-focused mindset with the ability to build positive relationships with customers, carriers, and internal teams.
• Comfortable working collaboratively while supporting multiple Freight Brokers and customer accounts.

Location: Olathe, KS

Compensation Details: This position offers a competitive base salary and bonus