TAPS | EB Manager, Account Management – Phoenix, AZ

The Manager of the Account Management is responsible for leading the team including: handling performance reviews and performance improvement plans, case load distribution, budgeting for future growth of the team and managing escalated service issues.

Essential Duties and Responsibilities:

• Manage performance reviews and improvement plans

• Manage quarterly bonuses for the team

• Assign and/or re-distribute client accounts to the team

• Budgeting new hires and interview/source new talent as needed

• Serve as department manager for escalated issues with client and carriers

• Develop training processes and service templates

• Attend client meetings as needed

Qualifications, Skills and Requirements:

• Strong attention to detail

• Strong verbal and written communication skills

• Ability to work independently as well as in a team environment

• Strong organizational skills

• Positive attitude

• Ability to thrive in fast-paced environment

• Strong analytical and problem solving skills

• Ability to establish and maintain collaborative working relationships with others of all levels

• Ability to maintain a high level of confidentiality

• Ability to work with clients and partners at a strategic level

• Servant leadership mentality

Education, Training and Experience:

• 5+ years insurance industry experience, required;

• Bachelor’s degree, preferred;

• 5 + years of Management / Leadership experience, preferred;

• 5+ years of customer service experience, required;

• Experience with Microsoft Suite, required;

• Life and Health License; required.