Since 2001, Hirewell has partnered with growing companies to strategically build world-class workforces in a large range of industries. Our Consultants bring experience from retained search, corporate recruiting and staffing, with a deep understanding of our clients’ businesses.
Our unique blend of service offerings allows us to make a tremendous impact with our clients and continue to help them as they evolve. And we guarantee our work.
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Caremerge, a rapidly growing, VC backed start-up was looking to significantly ramp up their staff to meet the demand for its revolutionary product. Hirewell partnered with the company to strategically build out their organization, making four strategic hires within the first 45 days. In total, Hirewell facilitated 17 key hires and helped built out multiple departments.
About the ClientCaremerge is a care coordination and communication platform that is changing the way we interact with healthcare. Caremerge is at the intersection of 5 major trends in healthcare: Aging, Healthcare IT, Cloud/Mobile, Social/Collaboration, and Big Data. Caremerge eases the communication gap between health care providers, seniors, and their families so that they can coordinate care and ensure all stakeholders are on the same page. Launched in 2012, the company has received $20M in funding, has 450 client locations and a 99% client retention rate.
The ChallengesPrior to the engagement, the local team consisted of less than 10 people. There was no HR/Talent Acquisition team in place and the sales and marketing team could not keep up with client demand. While great at customizing the software to meet its clients’ needs - implementation and training were time-consuming and the team was stretched thin.
The SolutionHirewell launched a Managed Recruiting Program (MRP), led by a dedicated Senior Recruiting Consultant supported by a recruiting team. Working closely with Caremerge’s Executive Team, recruiting and interview processes were developed and evaluation tools were created. This enabled more of Caremerge’s employees to be involved in the interview process, driving engagement and a shared sense of responsibility and success within the start-up.
Hirewell more than doubled Caremerge’s headcount by the midpoint of the engagement. Key hires included a Director of Inside Sales and a sales team to enable revenue growth, a Director of HR to ensure they retained their top talent, followed by a Product Marketing Manager and Director of Support. A Director of Implementation to oversee the entire Client Experience department was also made a priority, as well as key positions within the product development and client experience departments.
By the end of the engagement, 17 key employees were identified, building out their inside sales department, marketing, product, implementation team, HR and Finance departments. The positions filled included:
- Client Implementation Manager (2)
- Director of HR
- Director of Implementation (2)
- Director of Inside Sales
- Product Marketing Manager
- Product Manager
- Director of Support
- Inside Sales Account Executive (3)
- Business Development Rep
- VP of Project Management
- Product Design Lead
- Director of Marketing
Hirewell was retained by cleverbridge to augment their internal recruiting efforts through our Managed Recruiting Program (MRP). cleverbridge had an immediate hiring need for multiple Customer Service Representatives, as well as other high-priority openings within IT, Sales, Account Management and Marketing. After accomplishing all of the original hiring goals, Hirewell’s services were extended to support ongoing needs. From Entry-level to Director-level, Hirewell has carefully selected and hired 30 new employees for cleverbridge, adhering to the philosophies and unique culture they are striving to preserve.
About the Clientcleverbridge provides global subscription billing technology, services and expertise to leading digital goods and services companies across a variety of industries.
The Challengescleverbridge did not have the bandwidth to handle the staffing volume resulting from growth initiatives and newly-developed roles within the company. The newness of the roles required a thorough understanding of each department’s goals and consultation with the hiring managers to determine ideal suitability within realistic parameters. Due to the complexity of their ecommerce solution, a targeted and systematic approach was needed to identify candidates able to provide immediate contribution. The client’s progression from organic growth (internal promotion) to one requiring outside expertise and greater diversity required thoughtful outreach and candidate assessment.
The SolutionHirewell placed a recruiter on-site to gain critical insight of their culture and to provide accessibility to hiring managers and team members. Hirewell also provided back-end support with our internal recruiting team and sourcing tools.
Within the first 3 weeks of the project, Hirewell secured 5 Customer Service Representatives for the hiring initiative. Hirewell improved the hiring velocity by 37.5% - facilitating more hires in the first 3 months of engagement than the 8 months prior. Hirewell decreased the client’s prior reliance on external placement agencies and improved the quality of hire. Staffing key IT, Sales and Account Management hires saved the client nearly $110,000 in external agency placement fees.
Hirewell was retained by Combined Insurance to create a Managed Recruitment Program (MRP) to quickly fill current openings during a major hiring push right after a major internal loss. Hirewell expand Combined Insurance’s workforce with bilingual talent to support its rapid growth in the Latino community.
Hirewell created a custom solution and filled 45 roles in 4-5 month, with an average time-to- hire of 42.75 days.
About the ClientCombined Insurance, a Chubb company, is a leading provider of supplemental accident, health and life insurance products in North America, Europe and Asia Pacific.
The ChallengesCombined Insurance was at a point of critical hiring with over 30 open positions in its downtown Chicago office. The openings spanned across three key departments; Claims, IT and Operations. Additionally, the client’s in-house recruiter left the company right before Hirewell engaged, eliminating the internal team at this location. Finding strong bilingual talent was paramount as Combined Insurance was heavily expanding in the Latino markets.
The SolutionHirewell partnered with Combined Insurance to create a custom MRP joint solution that quickly and completely took over the company’s recruiting efforts. The team included three dedicated recruiters and a combination of onsite and offsite resources.
45 roles were successfully filled in 5.5 months across 5 key areas; Claims, Contact Center IT, Retention and Underwriting. 41% of these 45 new hires were bilingual.
Hirewell identified 4 important IT Manager-level hires, and because Combined Insurance had traditionally used outside firms for these positions, it saved the client nearly $90,000 in external agency placement fees.
The 3 phases of 6 new hires needed per month in the Contact Center was completed on schedule. An internal quality study showed our Contact Center new hires were already outperforming tenured staff after a short time.
In 2015, Hirewell was retained by the Marmon Group to manage the recruitment process for the build-out of a new 39-person IT Organization, dedicated to The Duracell Company after its acquisition of Duracell from Proctor & Gamble. A full-time, onsite Hirewell resource enabled all parties to identify issues and sprint towards resolutions collaboratively in real time. The streamlined partnership between all levels of Marmon stakeholders and Hirewell resulted in a comfortable, transparent and predictable processes for our candidates and a great recruiting and employer brand strategy for the Client.
About the ClientThe Marmon Group, part of Berkshire Hathaway Inc., is a global, diversified industrial organization. Marmon comprises three autonomous companies consisting of 11 diverse, stand alone business sectors, and more than 150 independent manufacturing and service businesses. Duracell products power countless devices that people use every day to stay connected, protect their families and simplify their increasingly mobile lifestyles. As the world's battery company with more than $2 billion in annual sales, Duracell is a trusted household name for longer lasting, reliable power when it matters most.
The Challenges11 months to 1) Define the recruitment process and the 2) Facilitate Organizational design 3) Hire 27/28 roles
The SolutionHirewell had to quickly gain the trust of the new Global IT Leader of Duracell, as this resource would be the major stakeholder for the rest of the project. A full-time, onsite Hirewell recruiter was embedded into the Marmon/Duracell offices to ensure constant feedback loops and real time issue resolution. Working with the Global IT Leader, Marmon HR and Marmon Finance, Hirewell developed an organizational design, compensation structure and the recruitment and interview processes for the IT Organization including interview team assignments, strategies, offer negotiations and offer approvals through Marmon HR. Marketing collateral, job descriptions and offer cadence were developed to attract best-in- class talent to the Organization. These descriptions have been retained by Duracell for later use.
27 of the 28 roles allocated to Hirewell were successfully filled with no attrition for an acceptance rate of 96.4%. For this accomplishment, Hirewell was rewarded with additional business within the Duracell Finance Organization. Hirewell secured, recruited and filled a role within the Finance group at Duracell.
The Duracell/Hirewell partnership resulted in accomplishing the goal of equipping the business with best in class IT Talent within timelines and budget constraints. Ongoing discussions continue about how Hirewell can be of assistance to the Duracell Organization in the future.
Being without internal resources and recruiting experience, Leapfrog, a performance marketing solutions company, turned to Hirewell in 2014 for help with 8 hires in a short timeframe. The client was in need of a recruiting process overhaul, including needing buy-in on the importance of a seamless recruiting process from its stakeholders and hiring teams. Hirewell created a custom Managed Recruiting Program (MRP) and 3+ years later is still retained by the client, having made 100+ hires across every functional department of the organization.
About the ClientFor two decades, Leapfrog has led the industry in best practices related to the strategic use of consumer data, understanding the consumer journey and developing effective customer acquisition strategies that deliver business results. A data-driven approach and a culture of innovation allow them to deliver game-changing, scalable results for brand marketers. Founded in 1995, Leapfrog is based in Evanston, IL, has $30M in funding and currently employs more than 190 data scientists, software and systems engineers, media planners, analysts, creative, UX and brand marketers.
The ChallengesLocated twelve miles north of downtown Chicago in Evanston, IL Leapfrog was struggling to attract talent because of its location and limited brand recognition in a very competitive market. The company had neither a dedicated recruiting team nor domain expertise in-house, and its recruiting efforts were disconnected across the company.
The SolutionHirewell built a custom MRP and placed a dedicated recruiting lead onsite to create and manage a new end-to-end process internally, guaranteeing a real-time feedback loop and issue resolution. Supported by Hirewell’s recruiting teams across all functions, the recruiting lead implemented new tools and technology for effective talent identification and vetting. A recruiting process was developed that is smooth and transparent for both Leapfrog and the candidates. Hirewell is able to quickly and efficiently identify talent, evaluate fit and transition candidates to the onboarding team.
The initial 4-month engagement for 8 roles has turned into a 3+ year partnership. Hirewell continues to be retained to manage Leapfrog’s recruiting initiatives and has hired 100+ people across the entire organization.
The turn-key MRP ensures a true recruiting partnership between Hirewell and Leapfrog, and great recruiting and employer brand strategy for the client for years to come.
About the ClientkCura is one of the top technology companies in the Midwest and the premier e-discovery software company in the world. kCura software, Relativity, has more than 150,000 active users in more than 40 countries from organizations including the U.S. Department of Justice and more than 195 of the Am Law 200. kCura has been ranked the 175th fastest-growing technology company in North America on Deloitte's Technology Fast 500 and named one of Chicago's Top Workplaces by the Chicago Tribune.
Executive SummaryRightpoint engaged Hirewell in 2009 to assist in their growth through contingent technical recruiting. Due to early success – both for the firm’s business and in their relationship with Hirewell – Rightpoint expanded their relationship with Hirewell to one of our first Managed Recruiting Programs. Since 2009, Hirewell has helped Rightpoint hire over 80 employees. Our Managed Recruiting Program lasted nearly three years and resulted in the hiring of 3 internal HR and Talent Acquisition Resources to manage the day to day Talent Acquisition Function as Rightpoint has expanded to over 300 consultants nationwide. Our relationship continues to this day and involves multiple Hirewell service lines.
Over 80 Hires.
Services utilized: IT, Digital/Marketing, MRP, HR, Executive Search
Hirewell started working with this digital agency during its infancy stage back in 2001. Since the beginning, we have been able to provide them the talent they needed in in a way that worked with their business, including technical, operations and management resources in contract, contract-to-hire and direct hire capacities.
Vivaki has evolved throughout the years, and Hirewell helped them grow throughout changes in the market. As their business has evolved, they have leveraged our IT, HR, Executive, and Outsourced Recruiting divisions with great success. What was once a 50-person agency has now become part of one of the largest advertising firms in the world. We’ve recruited over 25 key hires, and completed an executive search for their Vice President of Software Engineering. Among the strategic hires we’ve matched with the agency over the years are:
- .NET Developers
- Java Developers
- Open Source Developers
- Linux Administrator
- Technical Account Managers
- Business Application Coordinator
- Bid Strategist
- Recruiting and Talent Acquisition