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Warehouse Automation Technical Support Specialist


Position Summary:

The Technical Support Specialist will be part of a team responsible for providing virtual and on-site support for workplace devices, software and processes for end-users working globally.

Essential Duties:

  • Provides workplace support for incidents and service requests related to information technology infrastructure and software.
  • Ability to analyze, troubleshoot and determine resolution for technical issues related to standard and non-standard work environment, including end-users working remotely.
  • Provides end-to-end ownership for the customer engagement by coordinating activities with other primary support functions and suppliers required to support end-users.
  • Performs and participates in project related activities to include upgrades, deployments, migrations and the integration of new technology in the workplace for end-users.
  • Develops and maintains highly effective and productive virtual relationships with suppliers and various service functions required to effectively support end-users.
  • Assists with developing and documenting standard operating procedures, knowledge related articles and project related plans.
  • Performs and manages functional and hierarchical escalations related to end-users and workplace technology.
  • Utilizes ITSM and other productivity tools to perform, track and report on operational activities.

Qualifications & Experience:

  • 2+ years providing “hands-on” infrastructure support, preferably working directly with end-users in an enterprise environment.
  • Ability to train end-users in utilizing software and hardware. 
  • Strong understanding of network hardware and software, including access points, switches, hubs, cabling, and any other wireless and wired applications and connections
  • Ability to manage competing priorities and activities effectively.
  • Must have strong experience supporting end-user software and computing devices to include laptops, tablets, printers, mobile phones, wireless, peripherals and other workplace hardware.
  • Experience with Microsoft Windows 7/8/10, Lync, Dell, Mac, Apple, iPad, iPhone, Android, MDM, Salesforce and SharePoint, BMC Remedy, CMDB and other related products strongly preferred.
  • General knowledge of enterprise servers, networks and security preferred.
  • Must have excellent interpersonal and communications skills.
  • Must be customer service oriented and have the ability to build credible relationships with team members and end-users.
  • Experience with Honeywell Intermec handhelds experience preferred. (Motorola, Symbol, Dolphin, or other Honeywell handheld experience is also acceptable)
  • Experience with Zebra label printers preferred but not required.


  • Associate's Degree in Information Technology preferred. 
  • Related certifications: ITIL, Dell, A+, Network+ and other Microsoft preferred.

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