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VP, Services


What you will be doing:

Our client is seeking an experienced professional services leader to design, build, and operate a unique services portfolio that addresses care variation and cost reduction for health systems. The VP of Services will be responsible for defining strategic direction, building a book of business, and managing all aspects of new implementations and ongoing projects across our client base.

The ideal candidate will have a history of successfully developing disruptive service offerings, building high-performance teams, strong commercial acumen -including a grasp of managing the P&L of a SaaS services business, and the ability to maintain high levels of client satisfaction. They should have experience working in high-growth environments and demonstrate a high degree of creativity, resiliency, and comfort with ambiguity.

This role will report to the CEO.

Responsibilities include:

  • Design services offering
  • Shape commercial strategy and support sales and marketing activity
  • Recruit and build team
  • Establish operating practices to ensure scalability
  • Lead from the front and provide hands-on management and oversight for your teams and key customer implementations
  • Develop and/or maintain department procedures, metrics and key performance indicators to measure operations and improvement targets to support changing business requirements
  • Partner with the Sales team and assist in project pre-qualification and scoping to ensure that high quality deals are sold that will lead to customer success
  • Ensure the Services organization delivers projects that meet or exceed Customer expectations


  • Demonstrated growth company DNA – success in a high-growth, highly-volatile PE or VC-backed company delivering to large, complex enterprise customers
  • Success managing a services business including P&L responsibility, recruiting, training, staffing, and performance management for technical and non-technical staff
  • Excellent people management skills with the ability to lead collaboration across functions and organizations.
  • Ability to make tough decisions, to change and adapt quickly, while remaining focused on customers
  • Demonstrated ability to manage ambiguity and apply problem-solving skills to unique situations
  • Strong operational management, project management, consulting, and process improvement skills
  • Strong communication/presentation and negotiation skills
  • Fanatical about customer success and tenacious at driving long-term customer value
  • Clinical background preferred

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