Workplace Support Analyst (Level 1 Desktop Support)
Performs support for enterprise end user technology, services and processes. Acts as primary resolver for level 1 desktop requests and incidents, focusing on the fulfillment of basic defined service requests and standard break/fix tasks as defined in the knowledge base and other support documentation. Specifically, will spend over 75% of their time troubleshooting, diagnosing, and resolving common (at times moderately complex) issues using defined support processes. This role will spend over 75% of their time directly interfacing with end-users either in person or over the phone, and must be very customer-focused with good communication skills.
Knowledge, Qualifications and Experience