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Senior Project Manager


The Senior Project Manager is responsible for the management and overall supervision of the development of custom web applications from concept through deployment. The ideal candidate has experience managing both clients and internal project teams on custom web application projects. As the Senior Project Manager, you must have a passion for the world of digital engagements and working directly with customers. You will work on many new projects for a variety of clients across all different industries including retail, education, financial and healthcare. These projects are for public facing websites, intranets and online stores that are visited by thousands of users for high profile customers. There is up to approximately 10% regional travel for this role.   We enable our customers to maximize the performance of their mission critical websites, intranets, and online stores.  Our platform deeply integrates web content management, eCommerce, eMarketing, web analytics and social media management to help marketers deliver online experiences that attract, engage and convert their customers across all digital channels. We provide end-to-end digital engagement solutions and boasts an award-winning team of interactive services professionals.    Responsibilities:

  • Become a single point of contact for implementation projects and new opportunities maintaining role as manager/consultant/adviser
  • Understand implementation goals and objectives to develop detailed specification documents to create tasks for the project team, including business stakeholder, digital strategists, UX architects, web designers, UI developers, application engineers and IT resources and be actively involved in all aspects of the implementation lifecycle
  • Develop and manage the project schedule and work with discipline leads and project teams on timely plan execution
  • Monitor day-to-day activities of the project team and ensure work is progressing according to plan
  • Oversee all work efforts and manage project budgets weekly to ensure profitability, including the forecasting of percent project complete and recognized revenue
  • Conduct weekly status meetings with clients that include updated project status report, project plan and key tasks weekly with clients
  • Actively monitor project health, risks and scope creep to identify potential gaps while proactively working with the project team to offer solutions when needed
  • Provide overall strategic expertise to ensure approaches and solutions correspond to business objectives and future needs
  • Consistently manage client expectations to ensure the highest quality of service delivery, including conducting milestone or quarterly project reviews with business stakeholders
  • Identify, negotiate and document new opportunity proposals, including the creation and delivery of change requests, post implementation retainers and new projects
  • Manage new opportunity pipeline and provide timely and accurate opportunity forecast reports
  • Negotiate and close new opportunities – must be able to move new opportunities from inception to close

  Experience Required:

  • Bachelor’s degree with 8+ years of project management experience
  • Strong project management skills and experience managing multiple projects simultaneously, including creating and managing project plans and documenting project requirements
  • Experience working with web technologies and software implementations
  • Experience with the design and development of interactive web applications and software implementations
  • Understanding of web technologies and third party applications and platforms
  • Strong working knowledge and proficiencies utilizing Microsoft Project, Microsoft PowerPoint and Microsoft Excel
  • Competencies in MS Office, MS Project, bug tracking and other related project management software and common communications tools is required
  • You are outgoing and able to work and cooperate with many different people and have a strong work ethic
  • You like to work in a fast paced environment and have high energy and a positive, winning attitude
  • PMP Certification is a plus
  • Knowledge of Content Management, Web Analytics, eCommerce and/or  eMarketing Systems is a plus
  • Must have excellent communication, customer presentation and writing skills  

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