Summary: To enable management to drive enterprise transformation by building holistic business solutions that enable business strategies and improve our customer’s experience. You will serve as a strategic partner to business leaders and partner with IT to help identify and take advantage of opportunities while providing guidance and ensuring solutions align with business strategy.
Essential Responsibilities: Working in tandem with the SVP of Business Transformation, apply a customer experience lens to support the long-term strategic roadmap for business processes and supporting technology. Collaborate with program / project teams to translate business requirements into innovative technological solutions. Identify and communicate organizational requirements for the resources, structures and cultural changes to key stakeholders. Be proactive in defining and modeling new ways of doing business by providing perspective into best use of newer technologies. Remain intimate and knowledgeable on cloud solutions. Perform additional responsibilities as requested to achieve business objectives.
Knowledge, Skills and Abilities: