Our growing SaaS client are looking for a new Client Experience Manager to join the team! This person will ensure delivery of operational excellence in processes, services and relations to existing clients, enabling revenue growth and providing a superior partnership experience.
The Client Experience team supports clients on an operational level by working side-by-side with them through migration, on-boarding and retention. Once a client is set up with their platform, Client Experience leverages a proven set of best practices to deliver ongoing E-commerce consultation delivering operational excellence. Because a key function of this team is to manage client relationships, it is very important that the candidate be familiar with proactive account management and client retention.